Refund policy

At Industry Vintage, we take pride in offering unique vintage treasures. Each item has its own history, and we do our best to provide accurate descriptions and photographs that highlight its condition, dimensions, and design.

If you have any questions about an item, please use the "Ask a Question" feature on the product page or contact us directly via phone or email before making your purchase.

Before Placing Your Order

Please carefully review all item details, including:

  • Dimensions: Ensure the item will fit your intended space.
  • Descriptions and Condition Notes: Take note of any unique features or imperfections.
  • Photographs: Inspect all images to understand the item's current condition.

Important Notes:

  • Many items are one-of-a-kind and cannot be replaced.
  • All items are sold “as is,” retaining the character and imperfections that make them special.
  • Exchanges for items of similar value are not available.

If additional information is needed, feel free to contact us prior to purchasing—we’re happy to help.

On Receiving Your Order

Inspect your order upon delivery and report any issues, such as damages or faults, within 7 days of receipt.

Eligibility for Returns

We accept returns within 30 days for items that:

  • Arrive damaged or faulty.
  • Are significantly different from the description or photographs provided on our website.

If you experience any issues, contact us promptly with your order details and reason for return.

Ineligibility for Returns

We do not accept returns if:

  • You change your mind.
  • The item matches the description and photographs on our website.
  • The item was purchased on clearance, at a discounted rate, or is a gift card/voucher.

Requesting a Return

To request a return:

  1. Contact us via our Contact Form with your order number, item details, and reason for return.
  2. We’ll review your request and provide instructions if approved.

Please Note:

  • Items must be returned in their original condition, including packaging and tags.
  • Return shipping costs are the customer’s responsibility.
  • In-person returns at our location are not accepted.
  • We recommend using tracked shipping, as the parcel remains your responsibility until it reaches us.

Returns Process

  1. We will notify you once your request is received and approved.
  2. Approved returns must be sent to the address provided in our return instructions.
  3. Items must be returned undamaged, unused, and with all original packaging, tags, and proof of purchase included.

Refunds Process

  1. Upon receiving and inspecting the returned item, we will notify you of the outcome.
  2. If approved, a refund will be processed via your original payment method within 10 business days.
  3. Please allow additional time for your bank or credit card company to process the refund. If more than 20 business days have passed since approval, contact us for further assistance.

Damaged or Faulty Items

If your order arrives damaged, notify us within 7 days of delivery. We’ll work with you to resolve the issue promptly.

Contact Us

For customised delivery or shipping enquiries, contact us:

Operating Hours:

  • Wednesday to Saturday: 10 am – 4 pm
  • Sunday: 10 am – 3 pm