Shipping, Delivery & Returns

What shipping methods are available?
Courier, post, or personal delivery.

How long will it take to get my package?

• Courier Economy: 3–5 days
• Courier Overnight: 1 day
• Rural Delivery: 4–7 days
• Personal delivery depends on our schedule to the destination.

Do you ship internationally?
No, not at this stage.

What payment methods are accepted?
Credit/debit cards.

I made a mistake with an order. Can I amend or cancel it?
Please contact us by email or phone to sort this out.

Do I need to create an account?
No, you can checkout as a guest.

When do you add items to the site?
Items are added once they are cleaned, restored, and researched for sale.

What if there's a problem with something I purchased?
Please contact us by email or phone.

Will my item be cleaned before I receive it?
Yes, all items are usually cleaned before they go on our shelves.

Can I collect an item from your shop?
Yes, you can.

Do you sell gift vouchers?
Yes, we do.

Where can I find your shop?
We are located at 13 The Centre, Waipu, in the heart of Waipu village.

Has my order been shipped yet?
If you have received an email with a tracking number, your order has been shipped. If not, contact us by email or phone.

Buying, Selling & Item Information

How do you source your items?
We purchase from downsizing individuals, deceased estates, and similar sources.

How do you ensure the quality of your items?
We clean, restore, and research items to bring them as close to their original condition as possible.

How do you ensure authenticity?
We thoroughly research each item's origin and characteristics.

How do you value your items?
By analysing international market trends and prices.

How do you determine if something is Mid-Century Modern?
Through experience and knowledge of design trends from that era.

How do I differentiate between vintage, retro, and antique?

• Retro: 1980s–1990s
• Vintage: 1950s–1970s
• Antique: Anything older than 100 years.

Do you inspect for bora?
Yes, items are carefully checked for signs of bora.

Do your items come with certificates of authenticity?
No, we do not provide certificates.

How do I care for my new vintage item?
We recommend cleaning and maintaining items as per their material and condition guidelines.

Shop Details & Policies

Does Industry Vintage have a showroom?
Yes, our shop doubles as a showroom where you can purchase items.

Are the items online the same as those in-store?
Yes, the inventory is shared between online and in-store.

Can I buy items if I’m not in New Zealand?
No, we currently only sell within New Zealand.

What if I see something I like but it’s no longer available?
All our items are one-of-a-kind, so once sold, they cannot be restocked.

Do you buy vintage and retro pieces?
Yes, we do.

Can I sell something through you? Do you offer consignment?
We typically do not sell on consignment.

Can I hire items for a short-term project?
No, we don’t offer item rentals.

Do you offer a concierge service?
No, we do not.

What kinds of items do you sell?
We stock vintage clothing, records, furniture, pottery, art glass, surfboards, and more.

Shipping, Delivery & Tracking

How does shipping work for larger items?
We can personally deliver items if we are heading in your direction.

Do you organise freight?
Yes, for larger items, we can help organise freight.

Are shipped items insured?
Yes, items are insured through the courier company.

How do I track my shipment?
Enter your tracking number on the courier’s website.

How do you protect items during shipping?
We carefully package items to minimise the risk of damage.

What do I do if my item arrives damaged?
Contact us immediately at hello@industryvintage.co.nz.